1. How long are shipping times?

Our products are made to order to reduce overproduction and be more eco-friendly. Therefore, your order will ship within five business days and take 10 to 21 business days to reach your doorstep. You can track your order here.

2. What's your return policy?

Instead of referring to our detailed Return Policy, you can contact us for a full refund. Just tell us what went wrong and send a picture. We’ll refund you in full and suggest donating the product to a local charity or someone who’d enjoy it.

"No true spiritual life is possible without a generous heart. Generosity allies itself with an inner feeling of abundance—the feeling that we have enough to share." - The Buddha

3. Can I cancel my order?

Cancellations are possible if your package doesn't arrive within the specified timeframe. If the order is already shipped, you can either donate it or enjoy it.

4. What happens if I receive the wrong item?

If you receive the wrong size, color, defective item, or it's not exactly what you wanted, notify us, and we'll give you a refund without requiring the item to be shipped back.

5. Do you offer exchanges?

We do not offer exchanges. However, if you didn't get the exact product you expected, let us know, and we'll get you a new one.

6. Where are you located?

Our office is in Bari, Italy. Our products are warehoused in different distribution centers in Europe, Canada, the USA, Mexico, and Asia. Shop with us from anywhere in the world with confidence. For any reason, you can always contact us for a full refund.

7. Do you sell in my country's currency?

We offer our products in US dollars (USD) or Euros (EUR), but other currencies are converted automatically based on your location. The final transaction will occur in USD for all other locations. We provide free shipping to maintain a smooth shopping experience.

8. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Google Pay and Apple Pay. Your payment information is encrypted and processed securely.

9. How do I care for my products?

Detailed care instructions are provided with each product. For jewelry, it's best to avoid contact with water, perfumes, and lotions to maintain its shine and longevity.

10. Do you offer gift wrapping or personalized messages?

We’re sorry, but we don’t offer gift wrapping or personalized messages with orders at this time. Thank you for your understanding.

11. How do I contact customer service?

You can reach our customer service team through our Contact Us page or the chat box, and we’ll get back to you within 24 hours.

12. How can I subscribe to your newsletter?

Subscribe to our newsletter at the footer of our website for updates on mystical topics, new product releases, and exclusive coupon codes.

13. Are your products ethically sourced?

Yes, we are committed to ethical sourcing and ensure that our products are made under fair working conditions and with sustainable materials whenever possible.